Kingston Churches Housing Association
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Policies & Procedures

The following is a list of the most important policies and procedures affecting our tenants and those considering apply for housing with us. This list is not exhaustive and will be updated and added to on a regular basis.
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In addition, the Tenants Handbook gives more information on a range of issues to help you manage your tenancy with us. 

If you have any queries and cannot find the answer in any of these documents, please contact us directly. We will be able to deal with your query and send you further details from a longer list of policies and procedures if applicable.
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Adult Safeguarding Policy
Aggression & Violence Toward Employees Policy
​Anti Social Behaviour Policy and Procedure
Children's Safeguarding Policy
Compensation Policy
Complaints Policy and Procedure
Customer Service Standards
Damp & Condensation Policy
Data Protection Act Policy and Procedure
Harassment and Racial Harassment Policy and Procedure
Health & Safety Manual
Lettings Policy
Rent Arrears Policy and Procedure
Tenant Participation Policy
Whistleblowing Policy and Procedure

Tenant's Section

Repairs
Feedback on Repairs
Paying your Rent
Policies & Procedures
Life & Progress
Comments & Suggestions
Tenant Engagement
Tenants Handbook & Useful Tips
KCHA (Kingston Churches Housign Association) Logo
 
​​[email protected]  |  020 8399 7221
Kingston Churches Housing Association, Meadway House, 17/21 Brighton Road, Surbiton, Surrey, KT6 5LR
​Registered with charitable status under the Co-operative and Community Benefit Societies Act 2014 – No. 17374R
Registered with the Homes and Communities Agency – No L0891. Member of the National Housing Federation
  • Privacy Policy   |   Contact KCHA         Website powered and managed by Venture Digital
  • About
    • Our Housing
    • Our Staff
    • Board of Management
    • Board Membership
    • Development & Growth
    • Publications
    • Asset Management
    • Staff Training
    • Performance
  • Apply For Housing
  • Tenants
    • Emergencies
    • Repairs
    • Feedback on Repairs
    • Paying Your Rent
    • Policies and Procedures
    • Life & Progress
    • Comments & Suggestions
    • Tenant Engagement
    • Tenants Handbook & Useful Tips
  • Contact Us
    • KCHA Complaints
    • Tenants Panel
    • How to Get Involved
    • Fundraising Appeal
    • Wider Sector Information
    • Privacy Policy & Cookies
  • Work For Us
Pay Online