Policies & Procedures

The following is a list of the most important policies and procedures affecting our tenants and those considering apply for housing with us. This list is not exhaustive and will be updated and added to on a regular basis.
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In addition, the Tenants Handbook gives more information on a range of issues to help you manage your tenancy with us. 

If you have any queries and cannot find the answer in any of these documents, please contact us directly. We will be able to deal with your query and send you further details from a longer list of policies and procedures if applicable.
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Adult Safeguarding Policy

Aggression & Violence Toward Employees Policy

​Anti Social Behaviour Policy and Procedure

Children's Safeguarding Policy

Compensation Policy

Complaints Policy and Procedure

Customer Service Standards

Damp & Condensation Policy

Data Protection Act Policy and Procedure

Harassment and Racial Harassment Policy and Procedure

Health & Safety Manual

Lettings Policy

Rent Arrears Policy and Procedure

Tenant Participation Policy

Whistleblowing Policy and Procedure

Tenant's Section

Repairs

Feedback on Repairs

Paying your Rent

Policies & Procedures

Life & Progress

Comments & Suggestions

Tenant Engagement

Tenants Handbook & Useful Tips