Kingston Churches Housing Association

Welcome to Kingston Churches Housing Association

Kingston Churches Housing Association (KCHA) is a locally based housing association operating mainly in the Royal Borough of Kingston upon Thames, but with additional properties in Elmbridge Borough Council and the London Borough of Merton.

We were formed in 1964, we now own and manage 275 units of housing. This is made up of a mix of general needs housing (for single people, couples, single parents and families), sheltered housing for older persons and fifteen self-contained homes for intermediate rent

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Estate Walkabouts

Kim's Walkabouts

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Awaab’s Law: We’re Here to Keep Your Home Safe

Your health and safety matter to us. Under Awaab’s Law, all social landlords must respond quickly to any reports of damp or mould — and we’re fully committed to doing just that.

If you report a problem, we will:

Visit your home within 14 days to check the issue
Fix anything dangerous within 24 hours
Start non-emergency repairs within 7 days once a hazard is confirmed
Keep you updated at every step

If you’re worried about damp or mould in your home, please let us know as soon as possible. We’re here to help, and no concern is ever too small.

Your home should always be a healthy place to live — and we’re committed to making sure it stays that way – KCHA.

Contact Us

Report a problem
via the report a repair link

Talk to our team:
Call 020 8399 7221
Email [email protected]

(For out of hour repairs – please see our emergency contractor list)

Service Improvement Plan 2024

Service Improvement Plan: Download

Self-Assessment Document: Download

Thank you

“I think that we as tenants receive a good service and information from KCHA. Repairs are dealt with quickly and efficiently.

Staff are very helpful overall, I am very happy to be a KCHA tenant.”

Anonymous (Elmbridge)

Report a Repair

Applying for Housing

Pay Your Rent

Governing Bodies Response

Find out more information about the Governing Bodies Response to the Service Improvement Report
by clicking the button below.

View Response

KCHA Hardship Fund Report

Click on the button below to find out more about the KCHA Hardship Fund and how it's helping our tenants.

Hardship Fund

Tenant Satisfaction Measures

Tenant Satisfaction Measures for 2024 / 2025 can be viewed by downloading the report by clicking the button below.

TSM Results

Our Mission & Vision

KCHA is dedicated to making sure our tenants thrive and positively influence the communities in which they live!

(T)enants	Listening to what you say and putting you at the heart of our decisions.
(H)omes	Providing affordable, safe and sustainable homes for you to make your own.
(R)espect	Treating everyone with equal respect, recognising diversity and removing barriers.
( I )nnovation	Evolving ideas to meet current and future needs.
(V)alue	Ensuring the best quality at the right price
( E )xcellence	Customer Service and Engagement