Paying your rent
Your rent is due weekly in advance. You can pay weekly in advance by arrangement.
You can pay your rent by one of the following methods:
You can telephone during office hours and we can take your payment by debit or credit card over the phone.
At the bank
Ask the office for a paying in-book.
Through your bank
A standing order tells your bank to pay the rent from your account. Ask at the office for information about setting one up. You will be provided with a form for you to complete and send to your bank. When the rent goes up you will have to change the standing order to a new amount (it does not happen automatically). Your rent must be paid in advance at the beginning of each week, fortnight, four weeks, or per calendar month, whichever period you select. If you pay calendar monthly, please make sure you get the amount right (weekly rent multiplied by 52 weeks divided by 12 months).
You can send a cheque or postal order (made out to “Kingston Churches Housing Association Limited”) together with your Rent Card to the office. Attach a note with your name and address on it – you can put this information on the back of the cheque or postal order as well. Do not send cash through the post except by recorded delivery.
You can pay your rent online through our secure payment gateway, Card Save. To pay your rent online please visit our online payments page.
Housing Benefit Payment
Your local council will pay your benefit direct to us with your permission. Ask us or your local council to arrange this. If housing benefit only pays some of your rent you will need to pay the rest using one of the methods above.
Similar to Housing Benefit, the Department for Work and Pensions (DWP) may pay the housing element of your Universal Credit direct to us with your permission. Any shortfall in rent will need to be covered by you using one of the methods above.
Rent is always the responsibility of the tenant and this includes making sure that Local Authority or DWP have all the correct information for which to pay any entitlement on your behalf.
To get information on how your rent is used, how the amount of rent is decided, when and why your rent goes up, and how you can get help with your rent, please refer to your Tenants Handbook.
The Tenants Handbook also gives advice on what you should do if you fall behind with your rent.