One of my key objectives since becoming Chief Executive back in 2018 was to really listen and act upon the views of our tenants. For years I had been carrying out regular quiz nights at one of our sheltered schemes and this had given me the opportunity to get to know many of our residents, build trust and develop a much better understanding of their personalities and expectations.
In 2018 I started the tenant engagement initiative, a programme consisting of a wide range of events and activities that would appeal to as many of our tenants as possible. The idea was to create an opportunity for us spend time getting to know you in a fun and relaxed environment, with the only cost to the tenant being the completion of a 5-minute questionnaire about what they need, expect and want from KCHA as a landlord.
A number of property improvement ideas have been suggested and implemented since the beginning of the engagement work, and we have also managed to encourage residents to become more involved with the strategic planning of the association, but perhaps the most satisfying result of this work is the new friendships that were formed during our events and that have developed beyond.
Entry, all activities and lunch is all paid for. Coach travel is also provided for some of our outings outside of Elmbridge, Kingston & Merton and neighbouring boroughs (e.g. Brighton trip).
The following events and activities shave been enjoyed by our KCHA tenants and their families:
• Book Clubs • Chessington World of Adventures • Christmas Parties • Ham House • Hampton Court Palace • Kew Gardens • Pantomime • Quiz Nights • Riverboat Cruise • Seaside Trip • Summer Garden Parties • Theatre • Yoga
The feedback shows that our trips are not only a fun way to be more inclusive with all of our wonderfully diverse tenants, but they have removed serious cases of isolation and improved the level of trust in KCHA.
If you are interested to know more about KCHA’s Tenant Engagement Activities, please do not hesitate to contact us – firstname.lastname@example.org
Please take a look at our photos and read a couple of the comments about the team from our happy attendees!
“Lovely ideas” - S Pascal, Surbiton
“Thank you for a lovely day” - B Davis, New Malden
“I was delighted when my suggestion for improvement happened, it is clear KCHA do listen and respond to good ideas” J Buchanan - Wimbledon
“Keep up the good work” - C Salter, New Malden
“My children were grateful for event” - L Page, Surbiton
“We are very grateful for this family trip, as too expensive normally” - A Strudwick, New Malden
“Thank you for a wonderful day” D Kulendran, Wimbledon
“This day trip was a lovely idea” H Williams, Elmbridge
“You are wonderful and thank you for these beautiful trips” C Pillay. Wimbledon
“The evening trip to Kew Gardens Lights was magical” – C Brown, Surbiton