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Full-time permanent position. Salary up to £50,000 p.a. plus benefits
Are you capable of leading an excellent team to make a positive difference in people's lives?
Kingston Churches Housing Association (KCHA) is a locally based housing association operating mainly in the Royal Borough of Kingston upon Thames, but with additional properties in Elmbridge Borough Council and the London Borough of Merton. The Association was formed in 1964 and opened its first property in 1967. Since then we have grown steadily to our current size, and we now own and manage 275 units of housing. It is an exciting time to join KCHA as we aim to build new homes to a high-quality finish with excellent environmental and sustainability standards, decarbonise all of our existing stock, and advance our digital operations within the cloud and social media platforms.
Further background information about us can be found on our website www.kcha.org.uk.
We are currently looking to recruit a high calibre Housing Services Manager (HSM) to replace the outgoing postholder. The HSM leads a small team of six delivering a full range of housing management and maintenance services to our tenants. As a member of the senior management team, they will also be expected to contribute to the strategic management of the Association and the development of policy.
The successful candidate will have at least five years housing experience with a housing association or local authority and will be able to demonstrate: excellent leadership and staff managements skills; up to date knowledge of and experience in housing law and good practice; good working knowledge of property maintenance; excellent communication, negotiation and presentation skills; the ability to produce clear and concise reports on complex issues; and financial and budgetary awareness.
The postholder must have a full driving licence and use of a vehicle.
Salary from £45,000 up to £50,000 p.a. depending on skills, experience and qualifications. Benefits include hybrid working, defined contribution pension scheme, company health insurance scheme, additional car user allowance of £1,350 p.a., 5 weeks holiday rising to 6 weeks after 5 years, and flexible working around agreed core hours.
To apply for this post please attach your CV with a personal statement detailing why you have applied for the post and how you meet the essential and desirable specifications attached. Please note that CVs alone will not be considered.
Closing date for applications Sunday 9th April 2023 with interviews to be held at our office on Wednesday 26th April.
For an informal discussion contact Rosscoe Brown on 020 8399 7221.
Housing Services Manager
Three Scheme Managers
Main Purpose of the Job:
To lead and manage the Association’s provision of a high quality, caring and cost-effective housing management and maintenance service.
STRATEGY AND POLICY
1. To advise the Chief Executive on housing management and maintenance strategy and policy. 2. To work with the Chief Executive in drafting housing management and maintenance policies and procedures, and ensure that they are implemented by housing management staff.
3. To ensure compliance with the Regulator of Social Housing performance standards and to follow good practice generally in housing management and maintenance.
4. As a member of the Management Team (with the Chief Executive and Finance Manager), to contribute to the corporate management of the Association including the preparation and regular updating of an agreed Business Plan and Corporate Strategy.
5. To ensure compliance within the housing management and maintenance department with the Association’s general policies, procedures and standing orders.
6. To deputise for the Chief Executive in his or her absence.
1. To contribute with the Chief Executive and the Finance Manager to setting the overall budget for the Association, with specific responsibility for advice on housing management and maintenance cost centres.
2. To monitor housing management and maintenance expenditure against budget, and to ensure good value for money in service provision.
BOARD OF MANAGEMENT AND COMMITTEES
1. To attend the Board of Management and submit a report on housing management activities.
2. To attend any other Committees as required.
RECRUITMENT AND SUPERVISION OF STAFF
1. To advise the Chief Executive on the recruitment of housing management and maintenance staff.
2. To manage and supervise housing management and maintenance staff.
LETTINGS AND ALLOCATIONS
1. To ensure that voids are kept to a minimum and that empty properties are let as speedily as possible.
2. To monitor voids and lettings on a weekly basis.
3. To co-ordinate the preparation of regular reports on voids, lettings and allocations, including for the Board of Management.
TRANSFERS, EXCHANGES AND MOBILITY
1. To ensure that requests for transfers, exchanges and moves out of the area are dealt with effectively and efficiently.
RENTS AND SERVICE CHARGES
1. To contribute with the Chief Executive and the Finance Manager to implementing and reviewing as necessary the Rent Restructuring Policy and Procedures.
2. To ensure that rent and service charge increases are implemented on time.
3. To ensure that an appropriate range of rent payment methods is available to tenants.
ARREARS CONTROL AND RECOVERY
1. To ensure that rent arrears are kept to a minimum.
2. To ensure that appropriate housing and welfare benefits advice is given to tenants in order for them to maximise their income.
3. To monitor arrears on a regular basis.
4. To advise and support housing management and maintenance staff in dealing with complex arrears cases.
5. To liaise with solicitors, initiate possession proceedings, and attend court hearings and evictions as necessary.
6. To co-ordinate the preparation of regular reports on arrears, including for the Board of Management.
REPAIRS AND MAINTENANCE
1. To ensure the delivery of an effective and efficient day-to-day maintenance service, and to advise the Chief Executive on a strategy for planned and preventive maintenance and major repairs to develop and improve the Association’s housing stock.
2. To ensure that an adequate Panel of Approved Contractors and Consultants is maintained and regularly reviewed.
3. To advise and support housing management and maintenance staff in dealing with complex repairs and maintenance issues, and to seek advice from Consultant Surveyors as necessary.
4. To prepare and implement the annual programme of major repairs and reinvestment with the Chief Executive.
5. To co-ordinate the preparation of regular reports on repairs and maintenance, including for the Board of Management.
1. To ensure that appropriate Tenancy Agreements are issued to all tenants and are regularly reviewed.
2. To ensure that Tenant Handbooks, Tenant Charters and other information are issued to all tenants and are regularly reviewed.
3. To ensure that enquiries, requests and complaints from tenants are dealt with effectively and efficiently.
4. To advise and support housing management and maintenance staff in dealing with complex tenancy matters.
5. To issue notices of seeking possession, liaise with solicitors and initiate legal proceedings as necessary in all breaches of tenancy conditions other than rent arrears.
6. To deal with formal complaints under the Complaints Procedure, maintain the Complaints Register and report to the Board of Management.
7. To advise the Chief Executive on issues of tenant welfare, tenant support needs and the wider promotion of balanced and sustainable communities.
TENANT INFORMATION, CONSULTATION AND PARTICIPATION
1. To ensure that tenants are informed and consulted as necessary in accordance with the Tenant Participation Policy and Strategy.
2. To encourage and enable tenants to influence the Association’s policy and practice and to take part in the decision-making process.
3. To work with the Chief Executive and other staff in producing and distributing regular Tenants Mailings and other information and promotional material.
4. To attend tenants meetings and other tenant consultation forums.
SHELTERED AND SPECIALIST HOUSING
1. To advise the Chief Executive on good practice in sheltered and other specialist housing.
2. To ensure that the Sheltered Managers are effectively managed and supervised, and to hold regular meetings with them.
3. To manage and monitor any Supporting People funding.
1. To liaise with the Chief Executive on the development of new housing and to advise on housing management and maintenance issues.
2. To co-ordinate the handover of new developments and newly acquired or refurbished properties.
3. To carry out the client role at handovers, snagging and defects inspections.
MANAGEMENT OF INFORMATION
1. To ensure that there are effective systems for the management of information within the housing management and maintenance department.
2. To work with the Chief Executive and the Finance Manager in implementing, managing and reviewing computer systems.
1. To ensure that the Equal Opportunities Policy and Procedures are implemented in all aspects of the housing management and maintenance service.
HEALTH AND SAFETY
1. To ensure that the Health and Safety Policy and Procedures are implemented in all aspects of the housing management and maintenance service.
EXTERNAL LIAISON AND PUBLIC RELATIONS
1. To promote the Association’s housing management and maintenance work with the Royal Borough of Kingston upon Thames and with other local authorities, funders and stakeholders.
2. To attend outside meetings as necessary.
1. To carry out any other duties as may from time to time be reasonably requested by the Chief Executive.
- At least 5 years housing experience with a housing association or local authority
- Up to date knowledge of and experience in housing law and good practice
- Good working knowledge of property maintenance
- Knowledge of and experience in working with computers
- Excellent communication, negotiation and presentation skills
- Ability to produce clear and concise reports on complex issues
- Leadership skills
- Staff management experience
- Financial and budgetary awareness
- Ability to contribute as a team player to the corporate management of the Association
- Ability to plan and manage own and departmental workload
- Ability to represent and promote the Association externally
- Ability to attend occasional evening meetings
- Full driving licence and use of vehicle
- No smoking in the office
- Relevant professional qualification (e.g. Chartered Institute of Housing)
- Experience in attending and servicing committee meetings
- Experience in managing and monitoring a budget
Kingston Churches Housing Association, Meadway House, 17/21 Brighton Road, Surbiton, Surrey, KT6 5LR
Registered with the Homes and Communities Agency – No L0891. Member of the National Housing Federation