Policies and Procedures

policiesThe website contains the five most important policies affecting our tenants and applicants for housing, namely Anti-Social Behaviour, Complaints, Customer Service Standards, Lettings and Rent Arrears.

In addition, the Tenants Handbook gives more information on how to pay your rent and what to do if you have a complaint, as well as details of how to report a repair.

If you have any queries and cannot find the answer in any of these documents, please contact us directly. We will be able to deal with your query and send you further details from a longer list of policies and procedures if applicable.

Anti-Social Behaviour

Complaints

Customer Service Standards

Emergency Contractors December 2018

Lettings

Rent Arrears

Tenants Handbook

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