Policies and Procedures

policiesThe website contains the five most important policies affecting our tenants and applicants for housing, namely Anti-Social Behaviour, Complaints, Customer Service Standards, Lettings and Rent Arrears.

In addition, the Tenants Handbook gives more information on how to pay your rent and what to do if you have a complaint, as well as details of how to report a repair.

If you have any queries and cannot find the answer in any of these documents, please contact us directly. We will be able to deal with your query and send you further details from a longer list of policies and procedures if applicable.

Anti Social Behaviour Policy and Procedures


Customer Service Standards


Rent Arrears

Tenants Handbook

WP-Backgrounds by InoPlugs Web Design and Juwelier Schönmann