Paying your Rent

rentYour rent is due fortnightly in advance. You can pay weekly in advance by arrangement.

You can pay your rent by one of the following methods:

at the office

We are open for rent payments on Mondays to Fridays from 9.30am to 1.00pm, and from 2.00pm to 5.00pm (how to find us).

by telephone

You can telephone during office ours and we can take your payment by debit or credit card over the phone.

at the bank

Ask the office for a paying in-book.

through your bank

A “standing order” tells your bank to pay the rent from your account. Ask at the office for information about setting one up. You will be provided with a form for you to complete and send to your bank. When the rent goes up you will have to change the standing order to a new amount – it does not happen automatically. Your rent must be paid in advance at the beginning of each week, fortnight, four weeks, or per calendar month, whichever period you select. If you pay calendar monthly, please make sure you get the amount right (weekly rent multiplied by 52 weeks divided by 12 months).

by post

You can send a cheque or postal order (made out to “Kingston Churches Housing Association Limited”) together with your Rent Card to the office. Attach a note with your name and address on it – you can put this information on the back of the cheque or postal order as well. Do not send cash through the post except by recorded delivery.

online

You can pay your rent online through our secure payment gateway, Card Save. To pay your rent online please visit our online payments page.

Housing Benefit payment

Your local council will pay your benefit direct to us. Ask us or your local council to arrange this. If housing benefit only pays some of your rent you will need to pay the rest using one of the methods above.

To get information on how your rent is used, how the amount of rent is decided, when and why your rent goes up, and how you can get help with your rent, please refer to your Tenants Handbook.

The Tenants Handbook also gives advice on what you should do if you fall behind with your rent.

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