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Protect your pipes from frost

Water can freeze inside pipes, cisterns, sinks and basins during very cold weather, whichcracks the pipes. When the ice melts, water bursts out causing a lot of damage to thebuilding and contents, which is a horrible experience.
You can avoid this by taking a few simple precautions when temperatures are falling:
  • Leave some heating on a low setting if your home is going to be empty over-night or for a day or two.
  • Drain all the water out of the system if you are going to be away for longer than this by turning off the supply at the stop-cock and then leaving the taps on until the water stops running.
If you find that the water has frozen already (nothing will come out of the tap when you turn it on) you should:
  • Lower the temperature of your central heating boiler.
  • Drain off the water (see above) and leave the taps on.
  • When the ice in the pipes starts to melt turn the taps back off.
If the pipes still burst you should report it to us straightaway.
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