Our mission is to provide high quality permanent social housing at affordable rents, and responsive and effective services to our tenants. We think we are reasonably good at this, and this has been borne out by independent customer satisfaction surveys. However, there is certainly no room for complacency, and we are continually looking for better ways to collect feedback from our tenants and other stakeholders so as to improve our performance.
This website describes the Tenants Panel we have set up to try to get our tenants to play more of a part in how we manage and provide our services.
As a registered housing association, we are governed by a voluntary Board of Management, which sets our overall strategic objectives and monitors our performance. The Board also seeks to ensure that new members are recruited on a systematic and continuous basis to maintain membership at the agreed optimum level and with the right mix of skills and experience. If you think you might be interested in joining the Board, the website tells you more.
Last but not least, we are supported by fundraising donations from many of the Churches in Kingston and from others. You can read more about what we do with these contributions and how to donate if you wish.